Turn inbound messages into accountable work.
Instead of letting social replies sit inside platform tabs, Slash Social can route inbound items to the people who can answer, escalate, or close them.
Inbox
A social inbox that turns replies into owned work.
Bring mentions, comments, customer replies, saved responses, assignments, and follow-up state into the same Slack workspace as planning and approvals.
Slash Social
App
Lumen Trail
Workflow preview
Planning, approvals, publishing, inbox, and reporting stay tied to one brand.
Engage
Unified inbox and response triage
REPLY NEEDED
Instagram comment needs a reply
Can this route approvals by client?
Why it matters
Triage urgent conversations without asking the team to keep ten native apps open.
- Unified queue for replies, mentions, and moderation work
- Assignments, saved replies, and follow-up status
- Role-aware visibility for managers, creators, and reviewers
- SLA-oriented triage for urgent customer moments
Keep common responses consistent.
Saved replies help teams answer routine questions faster while still leaving room for human judgment when the conversation needs care.
Separate urgent work from noise.
Managers can watch status, aging, and ownership so sensitive replies do not depend on memory or manual check-ins.
Outcomes
What your team gets from inbox in Slack.
Built into the same workflow as intake, review, publishing, inbox ownership, and reporting.
Built into the same workflow as intake, review, publishing, inbox ownership, and reporting.
Built into the same workflow as intake, review, publishing, inbox ownership, and reporting.
FAQ
Inbox questions
Is the inbox only for comments?
No. It is designed for replies, mentions, moderation tasks, flagged conversations, saved responses, and follow-up workflows.
Can teams assign inbox items?
Yes. Inbox items can be assigned and tracked so ownership is clear.
Ready when your team is
Bring inbox into Slack.
Start with the workflow that hurts most, then connect the rest of your social operation around it.